Last Updated: March 03, 2026

These Terms of Service govern your access to and use of the MiraLife website and services. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing and using MiraLife's telehealth platform, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services. These terms apply to all users, including patients, healthcare providers, and visitors.

2. Mental Health Telehealth Services

2.1 Nature of Services

MiraLife provides licensed mental health therapy through secure video, phone, and messaging. Our clinicians are licensed mental health professionals (therapists, counselors, psychiatrists) regulated in their respective states.

2.1 Nature of Services

MiraLife provides licensed mental health therapy through secure video, phone, and messaging. Our clinicians are licensed mental health professionals (therapists, counselors, psychiatrists) regulated in their respective states.

2.2 Not Emergency Care

Our services are NOT for emergencies. If you are in crisis, experiencing suicidal thoughts, or need immediate help, contact 988 (Suicide & Crisis Lifeline) or emergency services (911).

2.3 Clinical Limitations

Telehealth cannot address all mental health conditions. Your clinician will assess suitability and may refer you to in-person or specialized care if needed.

3. Patient Responsibilities

As a patient, you agree to:

• Provide accurate personal and insurance information
• Attend scheduled sessions on time and in a private, secure location
• Follow your clinician's treatment recommendations
• Immediately disclose emergency situations or crisis symptoms
• Maintain confidentiality regarding session content
• Use the platform only for licensed therapy (not sales, marketing, or illicit purposes)
• Not record sessions without written consent
• Notify us of technical issues that affect care quality

4. Clinician Conduct & Confidentiality

4.1 Professional Standards

All MiraLife clinicians adhere to clinical ethics codes, APA/NASW standards, and state licensure requirements.

4.2 Confidentiality:

All session information is confidential under HIPAA and applicable state laws. Exceptions include:

• Imminent danger to self or others
• Child or elder abuse disclosure
• Court-ordered disclosure
• Mandatory reporting requirements

5. Technology & Security

5.1 System Requirements

You are responsible for testing your internet connection, camera, and microphone before sessions.

5.2 Security Measures

All communications use end-to-end encryption. You agree not to disclose login credentials or allow others to access your account.

5.3 Session Recording

Sessions may be recorded by MiraLife only when you provide explicit written consent. Unauthorized recording is prohibited.

5.4 Platform Downtime

MiraLife is not liable for service interruptions due to technical failures, internet outages, or circumstances beyond our control.

6. Fees & Payment

6.1 Pricing

Fees are clearly displayed before booking. Rates may vary by clinician and service type.

6.2 Payment Methods

We accept credit/debit cards, processed securely by PCI-compliant third parties.

6.3 Insurance

If your plan covers telehealth, we will bill your insurance. You remain responsible for copays, deductibles, and non-covered services.

6.4 Refunds

Cancellations are refunded if made 24 hours before scheduled appointments. Late cancellations forfeit payment.

7. Intellectual Property

All content, including therapy materials, worksheets, exercises, and platform software, is MiraLife's intellectual property. You may not reproduce, distribute, or modify without permission.

8. Limitation of Liability

MiraLife provides services "as-is." We are not liable for:

• Treatment outcomes or lack thereof
• Clinical decisions made by independent licensed providers
• Interruptions in service or loss of confidentiality due to technical failure
• Damages from unauthorized access despite our security measures

Your exclusive remedy is cancellation and refund of prepaid services.

9. User Conduct

You agree NOT to:

• Use threatening, abusive, or harassing language toward clinicians
• Engage in substance abuse or appear intoxicated during sessions
• Attempt unauthorized access to clinical records
• Share login credentials with others
• Use the platform for illegal purposes
• Disrupt or interfere with the platform's operation

Violations may result in account suspension or termination without refund.

10. Termination of Services

MiraLife may terminate your account if:

• You violate these Terms of Service
• Payment fails after multiple attempts
• Your clinician determines telehealth is no longer appropriate
• We cease operations in your state

We will provide 30 days' notice when possible and will transfer your records per your authorization.

11. Changes to These Terms

MiraLife reserves the right to update these Terms of Service. Material changes will be communicated via email. Continued use of our services constitutes acceptance of updated terms.

12. Governing Law

These Terms of Service are governed by applicable state and federal laws, including HIPAA. Any legal disputes shall be resolved in accordance with the state laws where services are provided.

13. Dispute Resolution

Before pursuing legal action, you agree to attempt resolution through our internal appeals process. Contact support@miralifeonline.com with concerns.

14. Contact Information

For questions about these Terms

Email: support@miralifeonline.com
Phone: +1 (910) 805-2740
Hours: Monday-Friday, 9 AM - 5 PM EST

1. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Miralife and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without explicit written consent from the Company.

2. User Conduct

You agree not to engage in any activities that may disrupt or interfere with the proper functioning of the website, including but not limited to uploading malware, spamming, or attempting unauthorized access to the website's servers.

3. Disclaimer of Warranties

The information and content on this website are provided "as is" and without warranties of any kind, whether express or implied. Miralife does not guarantee the accuracy, completeness, or reliability of the content.

4. Limitation of Liability

Miralife shall not be liable for any damages arising out of or related to the use or inability to use this website. This includes but is not limited to direct, indirect, incidental, consequential, or punitive damages.

5. External Links

This website may contain links to external websites. Miralife is not responsible for the content, privacy practices, or accuracy of information on external websites.

6. Privacy Policy

By using this website, you acknowledge and agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal information.

7. Changes to Terms

Miralife reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website after changes have been posted constitutes your acceptance of the modified terms.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Uganda. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts of Uganda.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at -.