Privacy Policy - HIPAA Compliant

Last Updated: March 03, 2026

MiraLife's Privacy Policy explains how we protect your personal health information and maintain HIPAA compliance in all our services.

1. Information We Collect

We collect information you provide directly when using our telehealth mental health services:

• Account Information: Name, email, phone number, date of birth, address
• Protected Health Information (PHI): Medical history, mental health conditions, medications, insurance details
• Payment Information: Credit card and billing information (processed securely by third parties)
• Therapy Records: Session notes, clinical assessments, treatment plans, and correspondence with clinicians

2. How We Use Your Information

We use your information to:

• Provide and improve our telehealth mental health services
• Facilitate diagnosis, treatment, and therapeutic care
• Send appointment reminders and clinical updates
• Process payments and send billing information
• Comply with federal and state healthcare regulations (HIPAA)
• Respond to inquiries and provide customer support

3. HIPAA Compliance & Security

MiraLife is a HIPAA-covered entity committed to protecting your Protected Health Information.

We maintain:

• End-to-end encryption for all video therapy sessions and secure messaging
• Secure authentication with multi-factor verification
• Restricted access to patient information (only authorized clinical staff)
• Regular security audits and vulnerability testing
• Compliance with HIPAA Privacy, Security, and Breach Notification Rules
• Secure destruction of medical records per retention requirements

4. Information Sharing

We do not sell your information.

We only share Protected Health Information when:

• Authorized by you in writing
• Required by law (court order, subpoena, emergency)
• Necessary to protect your health and safety
• To healthcare providers involved in your care (with consent)
• With Business Associates under HIPAA-compliant agreements

5. Your Privacy Rights

Under HIPAA, you have the right to:

• Access: Receive copies of your medical records
• Amendment: Request corrections to inaccurate information
• Accounting: Learn who has accessed your records
• Restriction: Limit how we use or disclose your information
• Alternative Communication: Request confidential contact methods
• Deletion: Request account and data deletion (within legal limits)

6. Cookies & Technology

We use cookies to enhance your experience. See our Cookie Policy for details. Your Protected Health Information is never stored in cookies.

7. Children's Privacy

Our services are for ages 18+. We do not knowingly collect information from minors except through verified parental/guardian consent. Unauthorized collection will be promptly deleted.

8. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or website notice. Your continued use indicates acceptance of updates.

9. Contact Our Privacy Officer

For privacy concerns or to exercise your HIPAA rights:

MiraLife Privacy & Compliance Team
Email: privacy@miralifeonline.com
Phone: +1 (910) 805-2740
Hours: Monday-Friday, 9 AM - 5 PM EST

Information We Collect:

We may collect personal information, such as your name, email address, phone number, and company name, when you interact with our website, such as when you fill out a contact form or subscribe to our newsletter.

Contact Information:

If you have any questions or concerns about this Privacy Policy, please contact us at -.